Returns & Refund Policy

Return Eligibility

Due to the nature of cannabis products and for health and safety reasons, returns are accepted only under the following circumstances:

• Product arrived damaged or defective
• Incorrect product was shipped
• Order was not delivered within the guaranteed timeframe

Return requests must be submitted within 48 hours of delivery. Products must be unopened and in original packaging to qualify.

Refund Process

Approved refunds will be processed within 5-7 business days using the original payment method. For cryptocurrency payments, refunds will be issued at the current market value at the time of processing.

Exchanges

We offer exchanges for defective or incorrect items. Contact our support team to initiate an exchange. Replacement products will be shipped at no additional cost.

How to Request a Return

1. Contact us at [email protected] within 48 hours of delivery
2. Include your order number, photos of the issue, and a description
3. Our team will review and respond within 24 hours
4. If approved, follow the return shipping instructions provided

Non-Returnable Items

• Opened or used products
• Products returned after the 48-hour window
• Items damaged due to customer misuse